Refund policy

Refund & Return Policy

30-Day Return Guarantee

Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

Eligibility for Returns

To qualify for a return:

  • The item must be unused and in its original condition.
  • The item must be returned in its original packaging whenever possible.
  • Proof of purchase or order confirmation is required.

Certain items may not be eligible for return due to hygiene, safety, or customization reasons.

How to Start a Return

Step 1 — Contact Customer Support

Email our support team at:
Support@thebodyneeds2.com

Please include:

  • Your order number
  • Reason for return
  • Photos (if the item is damaged or incorrect)

Step 2 — Return Authorization

Once your request is reviewed, we will provide return instructions and the appropriate return address if your return is approved.

Please do not send items back without prior authorization.

Step 3 — Ship the Item

Customers are responsible for return shipping costs unless:

  • The item arrived damaged
  • The wrong item was received
  • The product was defective upon arrival

We recommend using a trackable shipping service for all returns.

Damaged on Arrival (DOA)

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To speed up resolution, include:

  • Clear photos of the item
  • Photos of the packaging
  • Your order number

In approved cases, we will provide a replacement or full refund at no additional cost to you.

Refund Processing

Once your returned item is received and inspected, we will notify you regarding approval of your refund.

Approved Refunds

  • Refunds are issued to the original payment method.
  • No restocking fees will be charged.
  • No refund processing fees apply.

Please allow 5–10 business days for your financial institution to process the refund after approval.

Non-Returnable Items

The following items may not be eligible for return:

  • Gift cards
  • Downloadable products
  • Personalized or custom-made items
  • Clearance or final sale items (if marked as non-returnable)

Exchanges

If you received a defective or incorrect item, we are happy to arrange a replacement where available.

Please contact our support team for assistance.